{"id":30348,"date":"2026-08-26T13:40:38","date_gmt":"2026-08-26T17:40:38","guid":{"rendered":"https:\/\/funerariaconceptochile.com\/?page_id=30348"},"modified":"2026-08-27T01:16:06","modified_gmt":"2026-08-27T05:16:06","slug":"centro-de-ayuda","status":"publish","type":"page","link":"https:\/\/funerariaconceptochile.com\/es\/centro-de-ayuda\/","title":{"rendered":"Centro de Ayuda"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_content_element wpb_raw_html\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"fc-help-page\">\n\n    <!-- HERO -->\n    <section class=\"fc-help-hero\">\n        <div class=\"fc-help-hero-overlay\"><\/div>\n\n        <div class=\"fc-help-container\">\n            <div class=\"fc-help-breadcrumb\">\n                Inicio <span>\u203a<\/span> Centro de ayuda\n            <\/div>\n\n            <div class=\"fc-help-hero-content\">\n                <span class=\"fc-help-kicker\">CENTRO DE AYUDA<\/span>\n\n                <h1>\u00bfC\u00f3mo podemos ayudarte?<\/h1>\n\n                <p>\n                    Encuentra respuestas a las preguntas m\u00e1s frecuentes\n                    sobre nuestros servicios, compras, pagos y atenci\u00f3n.\n                <\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <!-- CONTENIDO -->\n    <section class=\"fc-help-main\">\n        <div class=\"fc-help-container fc-help-layout\">\n\n            <!-- SIDEBAR -->\n            <aside class=\"fc-help-sidebar\">\n\n                <button class=\"fc-help-side-item active\" data-target=\"faq-general\">\n                    <span class=\"fc-help-side-icon\">?<\/span>\n                    <span>Preguntas frecuentes<\/span>\n                    <span class=\"fc-help-side-arrow\">\u203a<\/span>\n                <\/button>\n\n                <button class=\"fc-help-side-item\" data-target=\"faq-compras\">\n                    <span class=\"fc-help-side-icon\">\ud83d\uded2<\/span>\n                    <span>Compras y accesorios<\/span>\n                    <span class=\"fc-help-side-arrow\">\u203a<\/span>\n                <\/button>\n\n                <button class=\"fc-help-side-item\" data-target=\"faq-pagos\">\n                    <span class=\"fc-help-side-icon\">\ud83d\udcb3<\/span>\n                    <span>Pagos<\/span>\n                    <span class=\"fc-help-side-arrow\">\u203a<\/span>\n                <\/button>\n\n                <button class=\"fc-help-side-item\" data-target=\"faq-despacho\">\n                    <span class=\"fc-help-side-icon\">\ud83d\ude9a<\/span>\n                    <span>Despacho y entrega<\/span>\n                    <span class=\"fc-help-side-arrow\">\u203a<\/span>\n                <\/button>\n\n                <button class=\"fc-help-side-item\" data-target=\"faq-cuenta\">\n                    <span class=\"fc-help-side-icon\">\ud83d\udc64<\/span>\n                    <span>Mi cuenta<\/span>\n                    <span class=\"fc-help-side-arrow\">\u203a<\/span>\n                <\/button>\n\n                <button class=\"fc-help-side-item\" data-target=\"faq-servicios\">\n                    <span class=\"fc-help-side-icon\">\u2726<\/span>\n                    <span>Servicios funerarios<\/span>\n                    <span class=\"fc-help-side-arrow\">\u203a<\/span>\n                <\/button>\n\n                <button class=\"fc-help-side-item\" data-target=\"faq-politicas\">\n                    <span class=\"fc-help-side-icon\">\ud83d\udcc4<\/span>\n                    <span>Pol\u00edticas y devoluciones<\/span>\n                    <span class=\"fc-help-side-arrow\">\u203a<\/span>\n                <\/button>\n\n                <button class=\"fc-help-side-item\" data-target=\"faq-privacidad\">\n                    <span class=\"fc-help-side-icon\">\ud83d\udd12<\/span>\n                    <span>Privacidad y datos<\/span>\n                    <span class=\"fc-help-side-arrow\">\u203a<\/span>\n                <\/button>\n\n                <button class=\"fc-help-side-item\" data-target=\"faq-contacto\">\n                    <span class=\"fc-help-side-icon\">\u260e<\/span>\n                    <span>Contacto y asistencia<\/span>\n                    <span class=\"fc-help-side-arrow\">\u203a<\/span>\n                <\/button>\n\n\n                <!-- CARD LATERAL -->\n                <div class=\"fc-help-support-card\">\n                    <div class=\"fc-help-support-icon\">\u260e<\/div>\n\n                    <h3>\u00bfNecesitas ayuda?<\/h3>\n\n                    <p>\n                        Nuestro equipo est\u00e1 disponible para asistirte.\n                    <\/p>\n\n                    <a href=\"https:\/\/funerariaconceptochile.cl\/contacto\/\" class=\"fc-help-btn\">\n                        Contactar ahora\n                    <\/a>\n                <\/div>\n\n            <\/aside>\n\n\n            <!-- CONTENIDO DERECHO -->\n            <main class=\"fc-help-content\">\n\n                <div class=\"fc-help-title-box\">\n                    <h2>Preguntas frecuentes<\/h2>\n                    <p>Revisa los temas m\u00e1s consultados.<\/p>\n                <\/div>\n\n\n                <!-- TARJETAS DE CATEGOR\u00cdAS -->\n                <div class=\"fc-help-categories\">\n\n                    <a href=\"#faq-compras\" class=\"fc-help-category\">\n                        <span class=\"fc-help-category-icon\">\ud83d\uded2<\/span>\n                        <span>Compras y accesorios<\/span>\n                        <span class=\"fc-help-category-arrow\">\u2192<\/span>\n                    <\/a>\n\n                    <a href=\"#faq-pagos\" class=\"fc-help-category\">\n                        <span class=\"fc-help-category-icon\">\ud83d\udcb3<\/span>\n                        <span>Pagos<\/span>\n                        <span class=\"fc-help-category-arrow\">\u2192<\/span>\n                    <\/a>\n\n                    <a href=\"#faq-despacho\" class=\"fc-help-category\">\n                        <span class=\"fc-help-category-icon\">\ud83d\ude9a<\/span>\n                        <span>Despacho y entrega<\/span>\n                        <span class=\"fc-help-category-arrow\">\u2192<\/span>\n                    <\/a>\n\n                    <a href=\"#faq-cuenta\" class=\"fc-help-category\">\n                        <span class=\"fc-help-category-icon\">\ud83d\udc64<\/span>\n                        <span>Mi cuenta<\/span>\n                        <span class=\"fc-help-category-arrow\">\u2192<\/span>\n                    <\/a>\n\n                    <a href=\"#faq-servicios\" class=\"fc-help-category\">\n                        <span class=\"fc-help-category-icon\">\u2726<\/span>\n                        <span>Servicios funerarios<\/span>\n                        <span class=\"fc-help-category-arrow\">\u2192<\/span>\n                    <\/a>\n\n                    <a href=\"#faq-politicas\" class=\"fc-help-category\">\n                        <span class=\"fc-help-category-icon\">\ud83d\udcc4<\/span>\n                        <span>Pol\u00edticas y devoluciones<\/span>\n                        <span class=\"fc-help-category-arrow\">\u2192<\/span>\n                    <\/a>\n\n                    <a href=\"#faq-privacidad\" class=\"fc-help-category\">\n                        <span class=\"fc-help-category-icon\">\ud83d\udd12<\/span>\n                        <span>Privacidad y datos<\/span>\n                        <span class=\"fc-help-category-arrow\">\u2192<\/span>\n                    <\/a>\n\n                    <a href=\"#faq-contacto\" class=\"fc-help-category\">\n                        <span class=\"fc-help-category-icon\">\u260e<\/span>\n                        <span>Contacto y asistencia<\/span>\n                        <span class=\"fc-help-category-arrow\">\u2192<\/span>\n                    <\/a>\n\n                <\/div>\n\n\n                <!-- FAQ COMPRAS -->\n                <section class=\"fc-help-section\" id=\"faq-compras\">\n                    <h3>Compras y accesorios<\/h3>\n\n                    <div class=\"fc-help-accordion\">\n\n                        <div class=\"fc-help-faq\">\n                            <button class=\"fc-help-faq-question\">\n                                <span>1. \u00bfC\u00f3mo puedo realizar una compra?<\/span>\n                                <span class=\"fc-help-faq-plus\">+<\/span>\n                            <\/button>\n\n                            <div class=\"fc-help-faq-answer\">\n                                <p>\n                                    Para realizar una compra, selecciona el producto\n                                    que deseas, elige sus opciones si corresponde,\n                                    agr\u00e9galo al carrito y contin\u00faa con el proceso de pago.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n\n\n                        <div class=\"fc-help-faq\">\n                            <button class=\"fc-help-faq-question\">\n                                <span>2. \u00bfC\u00f3mo busco un producto?<\/span>\n                                <span class=\"fc-help-faq-plus\">+<\/span>\n                            <\/button>\n\n                            <div class=\"fc-help-faq-answer\">\n                                <p>\n                                    Puedes utilizar el buscador de la tienda para encontrar\n                                    accesorios por nombre, categor\u00eda o caracter\u00edstica.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n\n\n                        <div class=\"fc-help-faq\">\n                            <button class=\"fc-help-faq-question\">\n                                <span>3. \u00bfD\u00f3nde reviso las caracter\u00edsticas de un producto?<\/span>\n                                <span class=\"fc-help-faq-plus\">+<\/span>\n                            <\/button>\n\n                            <div class=\"fc-help-faq-answer\">\n                                <p>\n                                    Dentro de la ficha de cada producto encontrar\u00e1s\n                                    descripci\u00f3n, precio, medidas, opciones disponibles\n                                    y fotograf\u00edas.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n\n\n                        <div class=\"fc-help-faq\">\n                            <button class=\"fc-help-faq-question\">\n                                <span>4. \u00bfQu\u00e9 hago si un producto no est\u00e1 disponible?<\/span>\n                                <span class=\"fc-help-faq-plus\">+<\/span>\n                            <\/button>\n\n                            <div class=\"fc-help-faq-answer\">\n                                <p>\n                                    Puedes comunicarte con nuestro equipo para consultar\n                                    disponibilidad, reposici\u00f3n o alternativas similares.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                <\/section>\n\n\n                <!-- FAQ PAGOS -->\n                <section class=\"fc-help-section\" id=\"faq-pagos\">\n                    <h3>Pagos<\/h3>\n\n                    <div class=\"fc-help-accordion\">\n\n                        <div class=\"fc-help-faq\">\n                            <button class=\"fc-help-faq-question\">\n                                <span>\u00bfQu\u00e9 m\u00e9todos de pago est\u00e1n disponibles?<\/span>\n                                <span class=\"fc-help-faq-plus\">+<\/span>\n                            <\/button>\n\n                            <div class=\"fc-help-faq-answer\">\n                                <p>\n                                    Los m\u00e9todos de pago disponibles se mostrar\u00e1n\n                                    durante el proceso de compra.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n\n                        <div class=\"fc-help-faq\">\n                            <button class=\"fc-help-faq-question\">\n                                <span>\u00bfQu\u00e9 hago si mi pago presenta un error?<\/span>\n                                <span class=\"fc-help-faq-plus\">+<\/span>\n                            <\/button>\n\n                            <div class=\"fc-help-faq-answer\">\n                                <p>\n                                    Verifica tus datos de pago y vuelve a intentarlo.\n                                    Si el problema contin\u00faa, comun\u00edcate con nuestro equipo.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                <\/section>\n\n\n                <!-- FAQ DESPACHO -->\n                <section class=\"fc-help-section\" id=\"faq-despacho\">\n                    <h3>Despacho y entrega<\/h3>\n\n                    <div class=\"fc-help-accordion\">\n\n                        <div class=\"fc-help-faq\">\n                            <button class=\"fc-help-faq-question\">\n                                <span>\u00bfC\u00f3mo se coordina la entrega de mi pedido?<\/span>\n                                <span class=\"fc-help-faq-plus\">+<\/span>\n                            <\/button>\n\n                            <div class=\"fc-help-faq-answer\">\n                                <p>\n                                    La entrega se coordina seg\u00fan la informaci\u00f3n\n                                    ingresada durante la compra y las condiciones\n                                    particulares del producto.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                <\/section>\n\n\n                <!-- FAQ CUENTA -->\n                <section class=\"fc-help-section\" id=\"faq-cuenta\">\n                    <h3>Mi cuenta<\/h3>\n\n                    <div class=\"fc-help-accordion\">\n\n                        <div class=\"fc-help-faq\">\n                            <button class=\"fc-help-faq-question\">\n                                <span>\u00bfC\u00f3mo creo una cuenta?<\/span>\n                                <span class=\"fc-help-faq-plus\">+<\/span>\n                            <\/button>\n\n                            <div class=\"fc-help-faq-answer\">\n                                <p>\n                                    Puedes crear una cuenta desde la secci\u00f3n\n                                    \u201cMi cuenta\u201d ingresando los datos solicitados.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n\n                        <div class=\"fc-help-faq\">\n                            <button class=\"fc-help-faq-question\">\n                                <span>\u00bfC\u00f3mo recupero mi contrase\u00f1a?<\/span>\n                                <span class=\"fc-help-faq-plus\">+<\/span>\n                            <\/button>\n\n                            <div class=\"fc-help-faq-answer\">\n                                <p>\n                                    En la pantalla de inicio de sesi\u00f3n selecciona\n                                    la opci\u00f3n de recuperaci\u00f3n de contrase\u00f1a.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                <\/section>\n\n\n                <!-- FAQ SERVICIOS -->\n                <section class=\"fc-help-section\" id=\"faq-servicios\">\n                    <h3>Servicios funerarios<\/h3>\n\n                    <div class=\"fc-help-accordion\">\n\n                        <div class=\"fc-help-faq\">\n                            <button class=\"fc-help-faq-question\">\n                                <span>\u00bfC\u00f3mo puedo solicitar informaci\u00f3n sobre un servicio funerario?<\/span>\n                                <span class=\"fc-help-faq-plus\">+<\/span>\n                            <\/button>\n\n                            <div class=\"fc-help-faq-answer\">\n                                <p>\n                                    Puedes comunicarte directamente con nuestro equipo\n                                    mediante tel\u00e9fono, WhatsApp o formulario de contacto.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                <\/section>\n\n\n               <!-- FAQ POL\u00cdTICAS Y DEVOLUCIONES -->\n<section class=\"fc-help-section\" id=\"faq-politicas\">\n\n    <h3>Pol\u00edticas y devoluciones<\/h3>\n\n    <div class=\"fc-help-accordion\">\n\n        <!-- 1 -->\n        <div class=\"fc-help-faq\">\n\n            <button class=\"fc-help-faq-question\">\n                <span>\u00bfCu\u00e1l es el plazo para devolver un producto comprado online?<\/span>\n                <span class=\"fc-help-faq-plus\">+<\/span>\n            <\/button>\n\n            <div class=\"fc-help-faq-answer\">\n                <p>\n                    Puedes solicitar la devoluci\u00f3n de un producto dentro de los\n                    10 d\u00edas corridos desde su recepci\u00f3n, siempre que el producto\n                    no haya sido usado ni instalado.\n                <\/p>\n            <\/div>\n\n        <\/div>\n\n\n        <!-- 2 -->\n        <div class=\"fc-help-faq\">\n\n            <button class=\"fc-help-faq-question\">\n                <span>\u00bfQu\u00e9 condiciones debe cumplir el producto para aceptar una devoluci\u00f3n?<\/span>\n                <span class=\"fc-help-faq-plus\">+<\/span>\n            <\/button>\n\n            <div class=\"fc-help-faq-answer\">\n\n                <p>El producto debe:<\/p>\n\n                <ul>\n                    <li>Estar sin uso.<\/li>\n                    <li>No haber sido instalado.<\/li>\n                    <li>Mantener su embalaje original.<\/li>\n                    <li>Incluir todos sus accesorios.<\/li>\n                    <li>Estar en perfectas condiciones f\u00edsicas.<\/li>\n                    <li>No presentar da\u00f1os por manipulaci\u00f3n.<\/li>\n                <\/ul>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- 3 -->\n        <div class=\"fc-help-faq\">\n\n            <button class=\"fc-help-faq-question\">\n                <span>\u00bfQu\u00e9 productos no admiten devoluci\u00f3n?<\/span>\n                <span class=\"fc-help-faq-plus\">+<\/span>\n            <\/button>\n\n            <div class=\"fc-help-faq-answer\">\n\n                <p>No se aceptan devoluciones en:<\/p>\n\n                <ul>\n                    <li>\n                        Productos personalizados, como placas grabadas,\n                        l\u00e1pidas con nombre o urnas con inscripci\u00f3n.\n                    <\/li>\n\n                    <li>Productos instalados en cementerio.<\/li>\n\n                    <li>Productos fabricados a pedido.<\/li>\n\n                    <li>\n                        Art\u00edculos que presenten da\u00f1os por mal uso o\n                        manipulaci\u00f3n del cliente.\n                    <\/li>\n\n                    <li>\n                        Productos que, por razones sanitarias o de respeto\n                        funerario, no puedan ser revendidos.\n                    <\/li>\n                <\/ul>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- 4 -->\n        <div class=\"fc-help-faq\">\n\n            <button class=\"fc-help-faq-question\">\n                <span>\u00bfQui\u00e9n asume el costo del env\u00edo de devoluci\u00f3n?<\/span>\n                <span class=\"fc-help-faq-plus\">+<\/span>\n            <\/button>\n\n            <div class=\"fc-help-faq-answer\">\n\n                <p>\n                    Si la devoluci\u00f3n se realiza por decisi\u00f3n del cliente,\n                    el costo del env\u00edo de devoluci\u00f3n ser\u00e1 asumido por el cliente.\n                <\/p>\n\n                <p>\n                    Si el producto presenta un defecto de f\u00e1brica o existe\n                    un error en el despacho, el costo ser\u00e1 asumido por\n                    Funeraria Concepto.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- 5 -->\n        <div class=\"fc-help-faq\">\n\n            <button class=\"fc-help-faq-question\">\n                <span>\u00bfC\u00f3mo puedo solicitar una devoluci\u00f3n?<\/span>\n                <span class=\"fc-help-faq-plus\">+<\/span>\n            <\/button>\n\n            <div class=\"fc-help-faq-answer\">\n\n                <p>\n                    La solicitud debe realizarse siempre por escrito,\n                    utilizando alguno de nuestros canales oficiales:\n                <\/p>\n\n                <ul>\n                    <li>Correo electr\u00f3nico oficial.<\/li>\n                    <li>WhatsApp institucional.<\/li>\n                    <li>Formulario de contacto de nuestro sitio web.<\/li>\n                <\/ul>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- 6 -->\n        <div class=\"fc-help-faq\">\n\n            <button class=\"fc-help-faq-question\">\n                <span>\u00bfQu\u00e9 informaci\u00f3n debo enviar para solicitar una devoluci\u00f3n?<\/span>\n                <span class=\"fc-help-faq-plus\">+<\/span>\n            <\/button>\n\n            <div class=\"fc-help-faq-answer\">\n\n                <p>Debes proporcionar:<\/p>\n\n                <ul>\n                    <li>N\u00famero de pedido.<\/li>\n                    <li>Nombre del comprador.<\/li>\n                    <li>Comprobante de pago.<\/li>\n                    <li>Motivo de la devoluci\u00f3n.<\/li>\n                    <li>Fotograf\u00edas del producto, cuando corresponda.<\/li>\n                    <li>Datos bancarios para un eventual reembolso.<\/li>\n                <\/ul>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- 7 -->\n        <div class=\"fc-help-faq\">\n\n            <button class=\"fc-help-faq-question\">\n                <span>\u00bfPuedo realizar un cambio en vez de una devoluci\u00f3n?<\/span>\n                <span class=\"fc-help-faq-plus\">+<\/span>\n            <\/button>\n\n            <div class=\"fc-help-faq-answer\">\n\n                <p>\n                    S\u00ed. Se podr\u00e1n realizar cambios en los siguientes casos:\n                <\/p>\n\n                <ul>\n                    <li>\n                        Diferencia de modelo, pagando la diferencia\n                        de precio cuando corresponda.\n                    <\/li>\n                    <li>Producto defectuoso.<\/li>\n                    <li>Error en el despacho.<\/li>\n                <\/ul>\n\n                <p>\n                    Los cambios est\u00e1n sujetos a disponibilidad de stock.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- 8 -->\n        <div class=\"fc-help-faq\">\n\n            <button class=\"fc-help-faq-question\">\n                <span>\u00bfQu\u00e9 hago si mi producto llega da\u00f1ado o defectuoso?<\/span>\n                <span class=\"fc-help-faq-plus\">+<\/span>\n            <\/button>\n\n            <div class=\"fc-help-faq-answer\">\n\n                <p>\n                    Debes revisar el producto al momento de recibirlo.\n                    Si presenta da\u00f1os visibles, defectos o deterioro atribuible\n                    al transporte o manipulaci\u00f3n, debes informarlo inmediatamente.\n                <\/p>\n\n                <p>\n                    La notificaci\u00f3n deber\u00e1 realizarse dentro de la primera hora\n                    desde la recepci\u00f3n, enviando fotograf\u00edas a nuestro canal\n                    oficial de atenci\u00f3n.\n                <\/p>\n\n                <p>\n                    Una vez evaluado el caso, podr\u00e1 corresponder una reposici\u00f3n\n                    sin costo, cambio del producto o reembolso completo.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- 9 -->\n        <div class=\"fc-help-faq\">\n\n            <button class=\"fc-help-faq-question\">\n                <span>\u00bfCu\u00e1nto demora un reembolso?<\/span>\n                <span class=\"fc-help-faq-plus\">+<\/span>\n            <\/button>\n\n            <div class=\"fc-help-faq-answer\">\n\n                <p>\n                    Una vez aprobada la solicitud, el reembolso se procesa\n                    dentro de 5 a 10 d\u00edas h\u00e1biles.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- 10 -->\n        <div class=\"fc-help-faq\">\n\n            <button class=\"fc-help-faq-question\">\n                <span>\u00bfC\u00f3mo se realiza el reembolso?<\/span>\n                <span class=\"fc-help-faq-plus\">+<\/span>\n            <\/button>\n\n            <div class=\"fc-help-faq-answer\">\n\n                <p>\n                    Preferentemente, el reembolso se realizar\u00e1 utilizando el\n                    mismo medio de pago utilizado en la compra.\n                <\/p>\n\n                <p>\n                    En caso de transferencia, se realizar\u00e1 a una cuenta bancaria\n                    del titular. 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